Exploring the customer journey with customers and supply partners is fun. It means that your team will learn how to improve the customer experience and business processes.
Asking the question, how can I work smarter and be more effective to meet my customer expectations? Can we simplify the process? As a result they become more skilled in scaling the company over time. This in itself can inspire team members to be more connected to your company.
Your suppliers and business partners will experience how they best contribute to your company with their skills. It helps them clarify what you expect by making them part of your improvement activities. This may help scaling their capabilities to your needs and even trigger new services.