How do I get more and satisfied customers?
If you want more customers and also satisfied customers, then these are 4 steps you should consider: Simplify the process, make contact easy Be involved and help your client Provide …
Customers are the most important within your organization, right?
Iedere ondernemer of manager zal hier natuurlijk antwoorden met een duidelijke: “Ja, natuurlijk!” En daar vervolgens snel als 2e antwoord er achteraan: “ En natuurlijk mijn medewerkers”! Mooi, dan heeft …
Customer Focus – what does that bring us?
We sometimes get the question, “Yes, that nice customer experience guys, but we have been doing fine without it for years. What does that actually give us?” First of all, …
Customer experience – workshop for business owners
How are you really going to ensure that you put customers first in your company? How do you find out what customers think of you and your company? What are …
Why Design Thinking boosts your innovation
If you create new services or products, you do not only need a healthy portion of creativity, but also a way to bring it together. In her recent article in …
The Purpose of my Job
Twisted organizations During the holiday season, many people take the time to read an exciting novel or an inspiring management book. From my profession, I am extremely interested in organizational …
Launching a new product? Challenge your customers to improve it!
We are almost done – can you arrange the market introduction? As a marketeer you may experience this: “The product is almost ready, can you arrange a good way to …
Does your customer want to go digital with you?
4 Ideas for you to consider Digitization – either selling to or advising customers via online channels or apps is high on the agenda. Whether it is about increasing your …
4 Levels of customer experience
How do I grow my organisation’s Customer Experience to the next level?
How about Team and Partner Experience?
Create an eco-system to improve your Customer Experience. Mobilise your team members and business partners to come up with great solutions.
