Customer | Team | Partner
Experience

Margriet de GrootPartner at Networkapp

New insights

The great insights I get from you are very helpful to me, plus your ability to truly reflect on our business. We generated many good ideas that I can add to our products. Good2Consult helps me make the key choices on where to start first.

Arjan AppelPartner at Networkapp

Excellent coaches

Good2Consult always pushes us over that edge to think critically; just a bit further than where we think it is already good. Admirable how they do this. The key points in the purchasing process of our customers are now clear. You know how to keep us in a positive manner focused – right from the moment we met. Good2Consult has shown us through good customer research how we can explain our product better and help our customers with the ordering process. They have a nice kind of coaching role, whereby I as business owner remain in control. Good2Consult ensures a good pace and clear reporting of the essence, you get great incentives where to act.

Elma BassaPartner at Networkapp

Back to the core

You bring us back to the core, why we do our stuff and how we do it. We wanted to tell too much at once on our website. We now have adjusted our content and optimised the customer click-path. The workshops helped me to look at our product through different eyes. Working together with Good2Consult forces me to stop and step out of the operation.

Frank HeijckmannManaging Director at KiesZon Solar

Positive surprise

I am very satisfied about the approach and report provided by Good2Consult. They have done a super job! We can really use this, especially with the concise improvement suggestions that were provided to us. I am really positively surprised, many thanks!

Piet CranenbroekMarketing & Communications manager at KiesZon Solar

They have done a thorough job

Good2Consult have taken an in-depth look at our website and thoroughly listened to our customers, resulting in great and practical advise for each area. It is upon us now to act with these insights and make a leap forward. A strong point of Good2Consult is their communication, very open and transparent. They are also flexible though-out the project delivery and made quick adjustments when needed.

José den BoerSr. Consultant Quality & Innovation at ONS welfare

Nice collaboration

Within the project “Implementation of the new structure for the Citizen Care in Uden”, the municipality of Uden and the ONS welfare work together to improve the process from the perspective of the customer. An independent survey among customers could of course not be missed! I experienced the cooperation with Good2Consult as pleasant. The advisors were quickly up to speed with what we do. They were able to easily connect with the persons they interviewed. They presented the results in beautiful customer journeys that give a clear picture of the customer’s story with relevant advice.

Neeltje SchoenmakersProject manager Citizen Care at City of Uden

Fast and good results

We knew in advance that Good2Consult was new in the municipal domain but have consciously chosen them because it also gives us fresh views. Good2Consult was quickly up to speed on what we do, and knew how to conduct the conversation with our residents in a good way. The speed of action during the execution and the intermediate feedback were very positive. The elaboration of the personas and customer journeys was very extensive and complete and gave us some very concrete tips and insights. All in all a nice collaboration with motivated and committed advisers who produce excellent results.

Nicole van HooyDirector of Citizen Care at City of Uden

Customer journey supports our new process

I was alerted by colleagues to Good2Consult. According to them, they could provide added value in the area of optimization of business processes. In the conversation with Good2Consult it was proposed to use the “customer journey mapping” tool for our process redesign. This project is aimed to set up the new access for our Citizen Care & Welfare program. This advice has been followed up and has been positively assessed by all parties involved in this project. The customers also wanted to participate in the interviews for this project. In the end it confirmed to us we were on the right track and It yielded very useful tips for the design of the process.

Gemeente HelmondProject VIP meldingen

Insight into customer experience and opportunities for improvement

For a process improvement in the area of ​​citizen reports and complaints, Good2Consult has investigated customer journeys for the Municipality of Helmond. The outcome of the customer journeys with accompanying advice were instructive. This made a positive contribution to the new process. It gave us insight into customer experience and opportunities for improvement.
Marc and Bas have been very careful. They took extensive time for each interview. Our customers really felt seen and heard.

Wil EversPolicy developer Wmo at the municipality of Deurne

Good cooperation and results

In particular, I have not forgotten the obviousness with which we as a client and contractor have worked towards a common goal and result. We have been working as partners throughout the process, in which space, creativity and enthusiasm were important factors. With respect for each other’s qualities and position. At the end of every session in this process, which was also a quest, my enthusiasm grew. Investing in the front pays off. Releasing the thinking in the existing range of products and services increases the quality of support for the customer. And it is also cost effective. This transformation is still in its infancy. The results of the research help us to further propagate and substantiate the importance of the transformation in the social domain. I look forward with pleasure to follow this up with Good2Consult.

Marie-Michèle StokbroeksPolicy developer Wmo at the municipality of Deurne

Show that prevention pays

We have been working as an organization for several years to think about how we can measure the effects of prevention and social health. Good2Consult has given practical substance to measure this. The result of our work is not only measured in customer journeys. They have also developed a model to express the results quantitatively compared to budget spent. As a result, we can now show that investing in prevention also pays financially.

Also compliments for the cooperation. A deal is a deal and Good2Consult takes that seriously. They are always available for questions or coordination. During the assignment we were kept well informed of the progress and, if necessary, we switched quickly and adjusted where necessary. They think along and give concrete tips and advice with which we can proceed. In short: excellent advisors who think along.